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Booking, Cancellation & Refunds Policy

Soul Soil TLC — operated by Thea L. Custodio. Effective Date: 2026-07-28 Version: 1.0

This policy governs bookings and purchases across all current offerings: Soul Sessions, Experiences (currently Inner Ecology), and Learn (currently the free Inner Compass journey). Where a rule applies to all three, it's stated once, under General Policy. Where an offering needs its own detail, that's below in its own section.

General Policy

Booking / Reservation A booking or reservation is confirmed once payment (or, for free offerings, signup) is complete and you've received a confirmation. Offer facts — dates, price, inclusions, and policies — are drawn from a single canonical record for each offering, so what you see on the offer page, at checkout, and in your confirmation should always match.

Rescheduling Rescheduling is available up to 24 hours before your scheduled session or event start time. Requests made within 24 hours of the scheduled start are handled at Thea's discretion, based on what's actually possible to accommodate.

Late Arrival Sessions and experiences begin on time. If you're running late, we'll wait up to 15 minutes. After 15 minutes, the appointment is considered missed. Where reasonably possible, one courtesy reschedule may be offered — but Thea is not required to wait beyond the 15-minute window, and a courtesy reschedule isn't guaranteed.

Facilitator Cancellation If Thea needs to cancel or cannot deliver a session or experience, you'll be offered a reschedule or a full refund — your choice. If a reschedule cannot be mutually agreed upon, a refund will be issued.

Participant Cancellation If you cancel, no refund is provided, in keeping with the no-refund policy below. Rescheduling (per the window above) is the available alternative to cancellation.

Refunds No refunds are given for coaching sessions, retreats/experiences, courses, or digital products, except where required by applicable law. This reflects that a place is held, prepared for, and often limited — not that we're indifferent to a genuine problem. If something has gone wrong on our end (a facilitator cancellation, a materially different offering than what was described), see Facilitator Cancellation above and reach out directly.

Force Majeure If something outside anyone's control — a natural disaster, government restriction, or serious illness — prevents a session or experience from happening, we'll reschedule where we can. If we can't, we'll work it out together in good faith.

Exceptional Circumstances Situations that don't fit neatly into the categories above (a medical emergency, a family crisis, a genuine technical failure at the moment of a session) are handled individually and at Thea's discretion. This policy sets the default — it isn't a substitute for a real conversation when something real has gone wrong.

Soul Sessions

90-minute integrative astrology sessions, booked via /book and confirmed through the Google Appointment Scheduling / Calendar / Meet workflow.

  • Booking: Confirmed once scheduling and payment are both complete.
  • Rescheduling / lateness / cancellation / refunds: As set out in General Policy above.
  • No-show: Treated as a missed appointment under the Late Arrival rule — if you don't arrive and don't contact us, the session is forfeited without refund, subject to the same courtesy-reschedule discretion.

Experiences (Inner Ecology)

Multi-day immersive experiences (currently Inner Ecology), reserved via the experience landing page and confirmed via checkout.

  • Reservation: Confirmed once payment is complete and proof of payment (where paying by manual transfer) has been submitted and verified.
  • Rate adjustments: Where the offer page shows tiered or time-based rate adjustments, the rate in effect is the one shown at the time your reservation is confirmed — not a rate you saw earlier or later.
  • Rescheduling: Given the fixed, limited-capacity nature of an in-person experience, rescheduling to a different date is only possible if a future date of the same experience is already scheduled and has space — this is handled as an exception, not a standing right, and is at Thea's discretion.
  • Cancellation / refunds / facilitator cancellation / force majeure: As set out in General Policy above.

Learn (Inner Compass and Future Digital Programs)

Inner Compass is currently free — there is no payment, and therefore no refund question. If Soul Soil TLC introduces a paid Learn offering in the future, that offering will state its own price and access terms on its page, and will be governed by the No Refunds rule above (digital products/courses) unless that specific offer page says otherwise.

  • Signup: Confirmed once the signup form is submitted and the email sequence begins.
  • Access: Delivered via email sequence (Inner Compass) or, for enrolled paid programs, via the Learning Portal for the access period stated on the offer page.
  • Cancellation: You can unsubscribe from the email sequence at any time via the link in any email — this simply stops delivery and carries no refund implication, since there's no payment involved.

This policy works alongside the Terms & Conditions, which govern the site and purchases generally, and the Website Disclaimer, which explains what these offerings are and aren't. If your situation isn't clearly covered above, contact us — that's always the right first step.